Yarnable
Your monthly yarn mystery, solved. Can't find your answer here? Send us a message and we'll help.
About Yarnable
What is Yarnable?
Yarnable is our monthly hand-dyed yarn subscription. Every month we dye a brand-new colorway in our New Hampshire studio and mail it to you. The colorway stays a surprise for as long as you want it to. Want to see it first? Peek at the colors before you're charged, skip any month you like, or pause when life gets busy.
What comes in my package?
It depends on the box option you choose. Every package has that month's hand-dyed colorway in the weight you picked. Classic boxes add a few themed goodies picked to match the month. Deluxe boxes add a coordinating color too. No Frills is yarn only, with no goodies.
Which yarn bases and sizes can I choose?
Our Yarnable yarn is a soft superwash merino and nylon blend.
- Plush Sock (fingering): 100g, 437 yards.
- Plush DK: 100g, 247 yards.
- Plush Worsted: 100g, 196 yards.
You can get 1 or 2 skeins of the monthly colorway. Deluxe boxes add a 50g or 100g coordinating skein, depending on the option. The full list of options and prices shows when you sign up.
How much does Yarnable cost?
Plans start at $30 a month, plus shipping. Your price depends on your yarn weight, how many skeins you get and your box option. You'll see the exact price before you check out.
Do you offer gift subscriptions?
Not right now. A Hypnotic Yarn gift card is a sweet way to share the yarn love instead.
Sneak Peeks, Skips & Changes
Can I see the yarn before my subscription renews?
Yes! A full color sneak peek of each month's yarn is posted at yarnablesneakpeek.com by the 5th, before you're charged on the 10th. We never spoil it, so you only see it if you go look. Not loving the colors? Skip that month.
How do I skip a month?
Skip from your yarnable.net account by the 8th and you won't be charged that month. Skip as often as you like. There's no limit. Your first box can't be skipped, because your signup payment pays for it.
Can I pause my subscription?
Yes, for as long as you need. Email hello@hypnoticyarn.com or contact us and tell us how long you'd like to pause. We're happy to set it up for you.
Can I switch my yarn or box option from month to month?
Yes, anytime! Two skeins of yarn only one month? Deluxe with goodies and a coordinating color the next? You can do both. Switch your yarn weight, number of skeins or box option in your yarnable.net account by the 8th, and the change applies to that month's renewal. Changes after the 10th apply to the next renewal. Switching options means you pay the current price for your new option. Stuck? Email hello@hypnoticyarn.com and we'll walk you through it, or follow our step-by-step How to Manage Your Subscription guide.
How do I cancel?
There's no fee to cancel. Cancel from your yarnable.net account by the 8th to avoid that month's charge, or email hello@hypnoticyarn.com. Canceling never cancels a box you've already paid for. You'll still get that box, and your subscription won't renew after it.
Joining & Billing
When can I sign up?
We open Yarnable to new subscribers when spots become available. Join the waitlist on yarnable.net and we'll email you as soon as spots open up.
Which box will I get first?
Your first box is next month's box. For example, if you join in November, your first box is the December box. It ships by the end of November.
When will I be charged?
Your first payment is charged when you sign up. It pays for your first box. After that, your subscription renews on the 10th of each month. We email you a reminder on the 8th, before each renewal.
Will my price ever go up?
We hold your price for as long as we can. Typically, as long as you keep the same subscription, your price stays the same. If you switch to a different option, or cancel and rejoin later, you'll pay the current price for your new subscription. If we ever need to raise prices for all members, we'll email you before your next renewal.
What happens if my payment fails?
We'll email you. First, check that your card hasn't expired and the details in your yarnable.net account are right.
Card looks fine? Give your bank a quick call. Banks sometimes flag subscription charges as possible fraud and block them. We can't fix a declined charge from our end, and a quick call is usually all it takes.
While a payment is unpaid, your subscription is suspended. Reactivating with new payment details charges you right away. If your payment isn't sorted out, you keep Member Perks through the last day of the last month you paid for. After that, you lose access until your subscription is active again.
Shipping
When will my package ship?
Packages ship from our studio by the last business day of each month. We email you tracking once it's on the way. US delivery usually takes 2 to 10 days. International packages can take longer.
How much is shipping?
- United States: USPS Ground Advantage at USPS's actual rate when your package ships. It depends on package size and where it's going.
- Canada: $15.50 USD flat rate per package.
- All other countries: $25.00 USD flat rate per package.
Customs duties and taxes aren't included and are paid on delivery.
Can you ship my Yarnable package with my hypnoticyarn.com order?
No. Yarnable packages ship separately from hypnoticyarn.com orders, so the two can't be combined. The $7 flat rate on hypnoticyarn.com orders doesn't apply to Yarnable.
How do I change my shipping address?
Update it in your yarnable.net account before your renewal on the 10th. After the 10th, email hello@hypnoticyarn.com and we'll update it if your package hasn't shipped. We can't change an address after the 20th, because labels may already be printed.
Member Perks
What is Member Perks?
Member Perks is a page on hypnoticyarn.com exclusively for Yarnable subscribers. It keeps everything for your Yarnable membership in one place. Each month it has the month's coupon code, early access to the month's box items and a link to your monthly insert. It also has the month's game when there is one, plus any special member extras.
How do I get into Member Perks?
Go to Member Perks and sign in with the email address you use for your Yarnable account. We'll email you a code to enter, and then your perks appear.
Who has Member Perks, and when does it end?
You have Member Perks for any month you've paid for that month's Yarnable box. New members get it the day after they sign up. If you cancel, or a payment fails, you keep it through the last day of the last month you paid for. If you skip a month, you don't have Member Perks that month. It comes back the day after your next renewal payment goes through.
How does the monthly coupon code work?
Each month's code works once on regular-priced items at hypnoticyarn.com, including early access items. It can't be used on gift cards or on sale items that can't be combined with other codes. Each code expires on the last day of the month it's for. Use it or lose it!
What is early access?
Fell in love with this month's yarn? Members can buy the colorway, the coordinating color, the boxes and the goodies from the 1st of the month. Everyone else can buy them from the 15th. Early access items are regular price, and your monthly coupon code works on them.
Where is my monthly insert?
Your insert is emailed to you at the end of each month. It's always on your Member Perks page too, so you never have to miss one.
Not getting our emails? Here's what to check:
- Old email address: make sure the email on your yarnable.net account is one you still use. If not, update it there.
- A typo: one wrong letter and our emails can't reach you. Fix it in your yarnable.net account.
- Unsubscribed: once you unsubscribe, we're not allowed to email you, even your insert. Rejoin our email list with the "Not getting our emails?" box on your Member Perks page, and we'll start sending them again.
Returns & Extra Yarn
Can I return my box?
You can return your first box within 7 days of delivery. The yarn must be unused, in original condition and in its original packaging. Returning your first box cancels your subscription. Later boxes can't be returned because of color, so check the sneak peek and skip any month that isn't for you. See our Yarnable Subscription Terms for the details.
What if my package arrives damaged?
Please contact us and we'll work with you to make it right.
What if my package goes missing?
Once your package leaves our studio, it's in USPS's hands, and they have the most up-to-date information on it. Here's what usually tracks it down fastest:
- Tracking says delivered, but it's not there? Give it a day or two. USPS sometimes marks packages delivered a little early, and the package shows up soon after.
- Still not there? Call your local post office, not the main USPS customer service line. Your local office can see where the package was delivered. If it went to the wrong address, they can often get it back.
- Tracking hasn't moved in a while? Contact USPS. They have the latest on where your package is, so calling them directly gets you the fastest answer.
Tried all that and still no yarn? Contact us. We'll work with you and USPS to track it down. If it's truly lost, we'll make sure you get your yarn, either through a USPS claim or a replacement package.
Can I buy more of a Yarnable colorway?
Yes, while it lasts! Leftover skeins and boxes go into the Yarnable Vault on the 15th of their month, and members can shop them early from the 1st. The coordinating color joins the Color Bar. Once a monthly colorway sells out, we don't restock it.
I missed a month. Can I still get that box?
Maybe! Past boxes and skeins stay in the Yarnable Vault until they sell out. Anyone can shop the Vault, no subscription needed.
