Yarnable Subscription Terms

1How your subscription works

Yarnable is a monthly yarn subscription from Hypnotic Yarn. Each month you get hand-dyed yarn in the plan you choose.

Plans differ by yarn weight, number of skeins and extras. The price for your plan is shown when you sign up.

You manage your subscription through your yarnable.net account.

2Billing and automatic renewal

Your first payment is charged when you sign up. It pays for your first box.

After that, your subscription renews automatically on the 10th of each month until you cancel. Each renewal pays for the box that ships at the end of that month.

We email you a reminder on the 8th, before each renewal. We accept credit cards and PayPal.

3Price changes

We hold your price for as long as we can. Typically, your price stays the same as long as you keep the same subscription. Your price isn't guaranteed.

If you switch to a different plan or box, or cancel and rejoin later, you pay the current price for your new subscription.

If we need to raise prices for all members, we'll email you before your next renewal.

4Changing your subscription (by the 8th)

You can change your yarn weight, number of skeins, extras or plan from your yarnable.net account.

• Changes made before your renewal on the 10th apply to that renewal.
• Changes made after the 10th apply to your next renewal.

Please make changes by the 8th. Your account may lock while renewals are processing. If you can't make a change, email hello@hypnoticyarn.com and we'll make it for you.

We can't make a change that changes your price, like switching to a different plan or box. You'll need to make that change from your account, so you can confirm the new charge. We're happy to walk you through it.

For step-by-step help, see How to Manage Your Subscription.

5Skipping a month

You can skip any month after your first box. Skip from your account by the 8th and you won't be charged that month.

You can skip as often as you like. Choose each month you want to skip before it renews.

Your first box can't be skipped, because your signup payment pays for it.

A full color sneak peek of each month's yarn is posted at yarnablesneakpeek.com by the 5th, so you can see it before you decide.

To pause for longer than a month, email hello@hypnoticyarn.com.

6Canceling

There's no fee to cancel. Cancel from your yarnable.net account, or email hello@hypnoticyarn.com.

Cancel by the 8th to avoid that month's charge.

Canceling never cancels a box you've already paid for. You'll still get that box, and your subscription won't renew after it.

7Shipping

Packages ship from our New Hampshire studio by the last business day of each month. We email you tracking once your package is on its way.

• United States: USPS Ground Advantage, charged at USPS's actual rate when your package ships. The rate depends on package size and destination.
• Canada: $15.50 USD flat rate per package.
• All other countries: $25.00 USD flat rate per package.

The $7 flat rate on Hypnotic Yarn shop orders doesn't apply to Yarnable. Yarnable packages ship separately and can't be combined with shop orders.

US delivery usually takes 2 to 10 days. International packages can take longer. Customs duties and taxes aren't included and are paid by you on delivery.

8Address changes (by the 20th)

Update your shipping address in your yarnable.net account before your renewal on the 10th.

After the 10th, email hello@hypnoticyarn.com and we'll update it if your package hasn't shipped.

We can't change an address after the 20th of the month, because shipping labels may already be printed.

9Returns and package problems

First box: You can return your first box within 7 days of delivery under our first-time order return policy. The yarn must be unused, in original condition and in original packaging. Returning your first box cancels your subscription.

Later boxes: We can't accept returns based on color preference. Check the sneak peek and skip any month that isn't right for you.

Damaged or defective boxes: Please contact us and we'll work with you to make it right.

Lost or delayed packages: Once a package leaves our studio, USPS handles delivery and has the latest information on it. These steps usually find a package fastest:

• If tracking says delivered but your package isn't there, wait 1 to 2 days. USPS sometimes marks packages delivered early.
• If it still hasn't arrived, call your local post office, not the main USPS customer service line. Your local office can see where the package was delivered.
• If your tracking hasn't updated in a while, contact USPS.

If you've tried these steps and still don't have your package, contact us. We'll work with you and USPS to find it. If it's lost, we'll make sure you get your yarn, either through a USPS claim or a replacement package.

For full details, see our Returns and Refunds page.

10Failed payments

If your renewal payment doesn't go through, we'll email you. Update your payment details in your yarnable.net account to keep your subscription active.

While a payment is unpaid, your subscription is suspended. Reactivating with new payment details charges you right away.

11Member Perks

Member Perks is a page on hypnoticyarn.com exclusively for Yarnable subscribers. It keeps everything for your Yarnable membership in one place.

Each month it has the month's coupon code, early access to the month's box items and links to the monthly insert emails. It also has the month's game when there is one. Special member extras are saved there too, so you can always find them.

To see the page, sign in with the email address you use for your Yarnable account. We'll email you a code to enter, and then your perks appear.

Who has Member Perks

You have Member Perks for any month you've paid for that month's Yarnable box.

• Each renewal pays for the next month's box, so it gives you Member Perks for that month.
• A quarterly payment covers the next 3 months.
• New members get Member Perks the day after they sign up.

When Member Perks ends

• If you cancel, or your subscription is suspended because a payment failed, you keep Member Perks through the last day of the last month you paid for.
• If you skip a month, you don't have Member Perks that month. It comes back the day after your next renewal payment goes through.

Early access

Members can buy the colorway, coordinating color, boxes and extras from the month's box starting on the 1st of that month. Everyone else can buy them starting on the 15th.

Early access items are regular price. There's no limit on how many you can buy while they're in stock.

Monthly coupon code

• Each month's code works on regular-priced items at hypnoticyarn.com, including early access items.
• The code can't be used on gift cards. Some sale items can't be combined with other codes, and the code won't work on those.
• You can use each code once.
• Each code expires on the last day of the month it's for. For example, January's code expires January 31.

Changes to Member Perks

We may change or end Member Perks at any time.