Frequently Asked Questions

A: Don't have a ball winder and swift? No problem! Upon request, I will wind your yarn into a center pull cake at no additional charge.  Please contact us if you would like this service.

A:

• Hypnotic Yarn is mailed in a hank. Unless otherwise requested or noted in product listing, all yarn will be shipped in a hank and must be wound prior to use. To ensure tangle free yarn, use a ball winder and swift to wind your hank into a center pull cake prior to using.
• Do not use yarn directly from a hank. Doing so will cause the yarn to tangle and may render it unusable.
• Do not cut the ties binding your yarn until you are ready to wind it into a cake.
  

A:  We strive to answer all emails within 24 hours.  However, on weekends and holidays, it might take us a little bit longer. Double check the "junk" folder in your email to ensure our response did not get hidden away in there! If you do not receive an email back within 48 hours, please re-send your email.

A: Hanks are ready to ship unless otherwise specified in the listing (such as preorders).

A: Most orders ship weekdays within 24-48 hours, with the exception of preorder events. Shipping times for preorders will be noted in the individual listing.

A: Current USPS rates are determined by location, service, and weight of package. All orders ship from Southern NH. Unless otherwise requested, packages weighing under 1 lb ship first class service and packages over 1 lb ship Priority Mail.
When you have yarn in your shopping cart, there is a “Get Shipping Estimate” calculator at the bottom of the cart page for you to review all shipping options before completing your order.
U.S. orders over $100 ship FREE.

A: Yes!  Please add the desired yarn to your cart and use the “Get Shipping Estimate” calculator on the cart page to review shipping costs.  International shipping usually takes 2-4 weeks, but could be longer depending on your country.

A: You will receive a shipping notification with tracking information once your order is being packaged. Your order may not be trackable for up 48 hours even though a tracking number has been generated, however your order should arrive within 2-9 days of shipment. If you have any questions about a current order, please contact us here.
International shipping usually takes 2-4 weeks, but could be longer depending on your country.

A: In most cases, we are happy to accept returns within 14 days of purchase. Items must be unused and in original condition and packaging. Please read full return policy below and contact us to inquire about a return.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns on custom orders.

Non-returnable items: 

·       Gift cards 

·       Downloadable software products (i.e. patterns)

·       Any item not in its original condition or is damaged or missing parts for reasons not due to our error. 

·       Any item that is returned more than 14 days after delivery

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 days. Your bank or debit/credit card may take an additional 3 days to post the refund.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check the account in which you paid. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable) 
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged by error on our part.

Shipping 
Unless your return is due to damage or defect, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during shipping.  If you believe your item is lost, please contact the shipping carrier used.

A: This answer depends on the yarn weight purchased! Below are links to popular knitting patterns on Ravelry. If you don’t have a Ravelry account, you can create one for free to have access to thousands of knitting (and crochet) patterns!

Fingering Weight yarn:
Fingering weight is a lighter weight yarn and can be used for just about anything: socks, shawls, sweaters, mitts/gloves, hats, etc
Martina Behm: Hitchhiker Shawl
Lete’s Knits: Close to You Shawl (FREE!)
Drea Renee Knits: Find Your Fade Shawl
La La’s Knits: Sock on a Plane (FREE!)
Erica Lueder: Hermione’s Everyday Socks (FREE!)

DK Weight yarn:
DK Weight yarn is in between fingering and worsted and can be used for almost any project.
Drea Renee Knits: Comfort Fade Cardigan
Joji: Jodi Shawl
Two Little Plums: Campside Cardigan

Worsted Weight yarn:
Worsted weight is a medium weight yarn and is perfect for hats, blankets, sweaters, and any other project that needs to be thick and warm.

Two Little Plums: Ease sweater  
Me Me Mae Designs: Charlotte Cap
Tin Can Knits: Rye Socks (FREE!)

A: Yes, we offer a 3 skein minimum purchase on custom dye orders for specific past colorways.  Please check out the below links to see which past colorways are currently being offered. If the colorway you're looking for isn't listed, unfortunately it is not currently available as dye-to-order at this time. But check back as colorways are likely to change as we move through the seasons. 
Fingering Weight Yarn
DK Weight Yarn
Worsted Weight Yarn

A: For all of our yarns, we recommend that you hand wash yarns and finished items in cold water, and lay flat to dry. Superwash yarns can be machine washed and dried, if desired.  However, if placing your item in the washer/dryer, we highly recommend placing the item(s) in a delicates bag first.

A: Thanks so much for your interest in Hypnotic Yarn. Send your request here with some info about your business. Our typical response time is 24-48 hours.

A: All dye is properly set and yarn thoroughly washed and rinsed; however, it is normal to see some slight bleeding of color for the first wash or two. This occurs primarily with neon, red, and sometimes teal dyes. Please refer to “How should I care for my yarn” question for the best way to wash your finished project.

A: Hypnotic Yarn often has trunk shows at local yarn shops that coincide with shop hops and wool walks. Cheryl does vend at some local craft shows in person as well. Details are announced on the Hypnotic Yarn FB page on Instagram and through the Hypnotic Knits newsletter.

A: All Hypnotic Yarn is hand dyed with high-quality, professional grade dyes by Cheryl in her New Hampshire studio. 

A: My studio is smoke-free and dog-friendly. I make every attempt to avoid letting my pets directly interact with your yarn, however please be cautious if you have severe allergies.